In line with UK and South African Government advice, all Credo staff are now working remotely.

We are doing our utmost to ensure that we maintain our high levels of service during this time, however, please take note of the following:

1. Post

  • Credo will not be accepting post received any later than Monday 30th March. After this date, please ensure an email with the relevant content is sent to us rather so we may action.

2. Contact Us

  • Staff are on hand to take your calls as normal. However, we suggest sending an email in the first instance.

3. Cash Receipts

  • Please send funds electronically to the details you will have received on the “Payment Details” attachment when the account was opened.
  • Any cheques will currently not be processed and will be returned when possible.

4. Cash Payments

  • Please issue any instructions to your Relationship Manager or Client Services.

5. ISA Transfers

  • Please email the ISA Transfer Form to Client Services.
  • We shall work with our custodian to establish whether the counterparty will accept a copy.

6. US Tax Forms

  • Please arrange to complete and sign the electronic form located on the respective IRS website when applicable and email the form to Client Services.
  • You can contact Client Services via email if you are unsure of the correct form to use.
  • We shall, however, accept scanned copies of the handwritten form until further notice. Please ensure to post the original in due course if they are not completed electronically.

7. Share Certificates

  • Please do not post original share certificates as these will not be processed.

8. Trading

  • We are unable to accept market trade orders in securities that are not held electronically.

We will continue to monitor the situation as it evolves and will issue any further communications when applicable.

Updates

Following guidance from the Financial Conduct Authority (FCA), with effect from 1st April 2020, Credo will implement the following changes to the MiFID II 10% Reporting process:


  • Retail Clients will continue to receive initial notifications for a reporting period (a calendar quarter). Subsequent depreciations in the same reporting period that would have previously resulted in a further notification will be suppressed
  • All notifications for Professional Clients will cease
  • We will continue to provide Financial Intermediaries with all their client notifications

The above changes will remain in place until at least 1st October 2020, at which point the FCA will provide further guidance.


Should you wish to view your portfolio’s current holdings and/or performance, this can be done through the secure MyCredo online portal. Alternatively, please do not hesitate to contact Client Services or your Relationship Manager should you have any queries or concerns.


Credo will continue to publish updates regarding market conditions via Portfolio Pulse and our approach to the Coronavirus pandemic via our website.

With the escalation of the Coronavirus pandemic and in line with government advice in both the UK and South Africa, all Credo staff are now working remotely and as such our main and dealing telephone lines have been diverted to the appropriate teams. During this period we would appreciate it if you could use email as the primary method of communication unless you are calling someone on their direct line which are all on divert to their remote working telephone numbers. This will help us to deal with your queries in a more efficient and timely manner.


Please direct your emails to the appropriate team:


clientservices@credogroup.com

Account Opening, Payments*, Book Cost Updates, All other queries


dealers@credogroup.com

Trade Instructions, Special Instructions (Share Class Conversion, Bed & ISA)


mycredo-support@credogroup.com

System Access, Group Creation, Data Portal, Training

Credo is monitoring the Coronavirus COVID-19 outbreak and continue to consider any required revisions to our existing BCP plans in light of the direct threat and evolving implications to our clients, staff and suppliers.


The majority of our staff already has remote working capabilities and we have started a rolling cycle of working from home ahead of any travel limitations or restricted access to our offices. In addition, some functions may be supported from other offices, as appropriate.


We have already had communication with our key service suppliers who are generally taking the same approach as ourselves to ensure continuity of services.


We are taking a prudent and pragmatic approach to this threat and will extend any preventative measures as required.


During this period we will be minimising all but essential face to face meetings utilising telephone or video conferencing instead.


Any further updates will be published here. Watch this space.


Please do not hesitate to contact us should you have any queries.